8D Problem Solving

8D Problem Solving

D0: Plan: Plan for solving the problem and determine the prerequisites.

D1: Use a Team: Establish a team of people with product/process knowledge.

D2: Describe the Problem: Specify the problem by identifying in quantifiable terms the who, what, where, when, why, how, and how many (5W2H) for the problem.

D3: Develop Interim Containment Plan: Define and implement containment actions to isolate the problem from any customer.

D4: Determine and Verify Root Causes and Escape Points: Identify all applicable causes that could explain why the problem has occurred. Also identify why the problem was not noticed at the time it occurred. All causes shall be verified or proved. One can use five whys or Ishikawa diagrams to map causes against the effect or problem identified.

D5: Verify Permanent Corrections (PCs) for Problem will resolve problem for the customer: Using pre-production programs, quantitatively confirm that the selected correction will resolve the problem. (Verify that the correction will actually solve the problem.)

D6: Define and Implement Corrective Actions: Define and Implement the best corrective actions.

D7: Prevent Recurrence / System Problems: Modify the management systems, operation systems, practices, and procedures to prevent recurrence of this and similar problems.

D8: Congratulate Your Team: Recognize the collective efforts of the team. The team needs to be formally thanked by the organization.