A3 Problem Solving

The A3 approach is divided into a number of steps which can vary. Most often, eight (8) problem-solving steps are used.

Some examples of A3 Problem Solving Steps are:

  1. Problem description, Initial Perception (PLAN)
  2. Breakdown of the Problem, Problem Clarification (PLAN)
  3. Mapping out for this step can be driven by a set of questions. For example, the “5 W’s (what, where, when, why, who) and 2H’s” (how, how many).
  4. Point of Cause, Setting Target (PLAN)
  5. Containment (PLAN)
  6. Cause and Effect, Ishikawa (PLAN)
  7. Follow Up Action, Corrective Actions (DO)
  8. Effect Confirmation (CHECK)
  9. Share the successfully implemented actions (ACT)

These steps are followed by any Follow Up Actions.

Background
What are you talking about and why?

Current State
How does the current state look like?

Scope
What do we do and what not?

  • Decision to Justify
    Is this a problem that needs attention right now?

Analysis
Why does the problem or need exist?

Goal
What specific outcome is required?

Future State
What solutions do you propose and why?

  • Decision to Fund
    Do we agree on the resources and budget needed for implementation?

Implementation
How to implement: resources, deliverables etc.

Follow-Up
How to ensure ongoing PDCA?