14 Deming Points

1 Constancy of purpose
2 The new philosophy
3 Cease dependence on mass inspection
4 End lowest tender contracts
5 Improve every process
6 Institute training on the job
7 Institute leadership of people
8 Drive out fear
9 Break down barriers
10 Eliminate exhortations
11 Eliminate arbitrary numerical targets
12 Permit pride of workmanship
13 Encourage education
14 Top management commitment and action